-If you don't like the purchased part you may send it back for a refund within 14 days of arrival
-If the part is not functioning we will fix it
-If somehow one of the parts breaks down within 2 years we will send you a new one
-If you break one of our parts during a crash, we will replace it at 50% of the cost. (if you have the crash on film and you share with us, we will send you a replacement for free).
We carefully do our best to deliver the order to you as soon as possible. Orders of in-stock items placed on working days before 16:00 (GMT+2), we try to ship the same day. Non-stock items can normally be produced and shipped within 10 business days. In this case, we will contact you about the exact shipping date within 2 working days of ordering. Delivery time depends on the country of destination, and the chosen shipping method. For countries within the European Union the delivery time is maximum 7 working days. For all other countries the delivery time is maximum 12 working days.
The stated prices do not include shipping costs. The shipping costs are: • €3,50 for orders within the European Union that fit through the letterbox (without track and trace). For orders from € 60,- this way of shipping is free.
• € 7,00 for orders within the European Union with track and trace. For orders from € 100,- this way of shipping is free.
• €3,50 for orders outside the European Union that fit through the letterbox (without track and trace). For orders from € 60,- this way of shipping is free.
• € 14,00 for orders outside the European Union with track and trace. For orders from € 160,- this way of shipping is free.
Delivery is via the letter carrier or parcel delivery of PostNL.
Payment methods
You can pay for your order in a variety of ways. Currently we offer the following payment methods:
– Ideal – Wire transfer – PayPal (adds 6% to the total amount)
Contact
We do our utmost for you as a customer. This includes the fact that you can contact us easily. If you have any questions about anything you can reach us through the following data:
AD-BIKING Phone: +31 (0) 629181868 Mail: info@ad-biking.com The trade name of our company is: AD-Biking Our domain name is: www.ad-biking.com Our business address: Henri Dunantlaan 2 9728HD Groningen KVK: 01124192 BTW: NL002120196B52
Returns Reflection time/return
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the web shop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us at info@ad-biking.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So, treat the product with care and make sure that it is well packaged when returning.
Exchange product?
Do you want to exchange your product? That's no problem. You can contact info@ad-biking.com for this. You do, however, bear the costs for returning the product.”
I have provided a wrong delivery address!
Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
Reflection time
“You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the web shop are for your own account. These costs depend on your shipping location and the method of shipping (estimated costs are between €4.65 and €25.55), consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. To exercise this right, please contact us at info@ad-biking.com. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.”
Exception customization
“Customized products that you buy through this web store are made to measure according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment.”
Warranty & Complaints
Guarantee
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable term is in any case two months. Under certain circumstances, a term of more than two months may also be acceptable.
If you contact us in time, we will provide a free repair or replacement.
Complaints
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@ad-biking.com. If this does not lead to a solution, it is possible to register your dispute via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
